We are your security guarantee

Northguard fraud

A lot of things today are happening on the internet, ranging from paying bills to playing music, and we cannot ignore the fact that the internet has a great impact on our daily lives.

Most of all online transactions today go well but there is still a lot of fraud, scams, and deception taking place online which we must try to avoid at any cost.


What can you do to protect yourself from fraud?

One of our most important pieces of advice on safe online browsing is to always make sure that you are well-informed. It is a good idea to spend time reading up on the various websites you visit and about which online shops are good to shop from. Always check for the contact information on the company. The website must include the company’s name, e-mail, telephone number, and physical mailing address. If it is a Danish company, it must also have a CVR number (identification number) of 8 digits.

Also check if the page is e-marked. At the e-mark organization they are actively working to combat e-commerce-related IT fraud. The e-mark is the whole of Denmark’s guarantee for safe and transparent e-commerce, and they certify the good web shops and fight to continually raise the bar of e-commerce. The e-mark is a non-profit organization founded in the year 2000, and they bring together stores and consumers to strengthen Danish e-commerce for the benefit of all of us.

In addition, you can check whether the company is fraudulent by visiting Trustpilot and reading the company’s scores and reviews from other users or previous customers. At Trustpilot it is the consumers who review the companies, and most online shops are reviewed here.


What we do at Northguard

Northguard is e-mark certified and has a Trustpilot score of 9.6 / 10. This shows that we are a credible and trustworthy company that care about customer satisfaction and regard our customers’ security very highly.

At Northguard, we contribute to our customers being able to use their digital devices safely and optimally on the internet without fear of fraud. Through our security programs and services in the field of manual cleaning of Windows and OS devices, we help our customers every day to get their computers to run in the best and safest way. Our talented supporters always explain the process to you in a way that is understandable, and our team consists of talented employees with many years of experience in support and customer service, which means we take great care of all our customers.

We want to be your security guarantee that you, as an ordinary citizen, can use your online devices without fear of hackers collecting your personal data and infiltrating you and your privacy. We can give you the peace of mind by manually helping to clean your computer for threats and safeguarding you from future scams on the web.


Customer Support

Part of our customer support works remotely, and we use the recognized remote-control program called ConnectWise. In order for our technicians to help you, the remote-control software must be downloaded to your device, but your session will always be encrypted, and you must always give us access to your computer whenever you need our assistance. Therefore, our technicians cannot simply access your computer as they please, and they must follow very strict rules for what they can and cannot do on your computer. They will of course never access your pictures, folders, or other personal, private, or sensitive material during the process without your acceptance. With us, you are always in good hands throughout the process. It is strictly illegal for us to collect personal information or review your computer documents, and of course we will never do so. Our technicians are also subject to a certain kind of confidentiality or professional secrecy, and unless you have something very illegal on your computer, your data will not be used or discussed further.

If our technicians are helping you out with your problem without you on the line, the technician will always call you in the end to say goodbye. This way, you always know when we have exited your computer again.

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